Contacting TechKnowledge

I get an awful lot of requests for one-on-one help, which I do love to do. To answer this need, I've begun using PayPal. Through PayPal, you can pay for services using a credit card, or, if you think you'll be using them often (for auctions, for example) via direct bank draft.

My usual and customary rate is $100 per hour, in half-hour increments. If I don't fix it, or at least figure out what the problem is, there is no charge.

If you have files to send, please follow these guidelines:

• Either zip or stuff them first.
• Don't include graphics unless the graphics are the problem.
• Include the whole Frame book (unless you've embedded your graphics and the files are huge -- we can discuss this).
• Let me know if you want a file back that's of production quality. See "About production documents," below.

About production documents

The most important thing to understand about remote support is that you may not get back a file that you can simply slip back into the production stream. There are several factors that influence this:

• If I don't have the fonts you use, I'm probably not going to suffer through "missing font" messages every time I open your doc. Therefore, I'll substitute them. When you get the file back, it won't call for the fonts you expect. If you want the font retained, let me know, and I'll buy it.
• To stop "missing graphics" errors, I usually blast through a file and remove anchored frames and other things that call for graphics. If you want graphics to remain, let me know, because I usually don't want to bother with e-mailing and transmitting them.

About PayPal

PayPal is a convenient way of handling the financial transactions of services, and other than the few cents they deduct for the service, it's free. If you're already a PayPal member, click the emblem on the left. If you're not, sign up with the banner on the right.

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E-mail

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